HOW CAN WE HELP YOU?
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COVID-19: Customer information
Ordering
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How do I place an order?
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Can I change or cancel an order?
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Is there a minimum order value?
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How do I get the invoice for my order?
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How can I evaluate my purchase?
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I am a professional buyer, how do I place an order?
Products
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How to know the nutritional content of a product?
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How do you select the products?
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How do you select the producers and craftsmen?
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How can I find out which allergens are linked to a product?
Delivery
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What is the delivery time?
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Do you deliver outside France?
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Do I have to be at home to receive my order?
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How much are the shipping costs?
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How can I track my package?
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How do you ensure the freshness of the products during transport?
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Where can I get delivery?
My account
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How do I create my account on FRESKOA Store?
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How do I reset my password?
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How can I subscribe/unsubscribe to the newsletter?
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How do I delete my account?
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How do I add a billing address?
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Is my data secure?
Payment
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How can I pay on the site?
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When will I be charged for my order?
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Is my payment on FRESKOA Store secure?
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How do I get the invoice for my order?
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How long does it take to get a refund if an order is cancelled?
Contact us
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How to contact FRESKOA?
Order tracking
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How can I benefit from my right of withdrawal?
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What do I do if I have not yet received my order?
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What can I do if my order is not compliant?
Company
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I am a professional (CHR, Delicatessen ...) how do I order?
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I am a producer or craftsman in the Netherlands, how can I sell my products on FRESKOA Store?
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Do you have any offers for companies or works councils?
Freskoa
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Who are we?
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How to join the FRESKOA team?
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How are your products chosen?
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How to contact FRESKOA?