HOW CAN WE HELP YOU?

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COVID-19: Customer information

• Sanitary measures, Shipments & Deliveries during the Covid-19 crisis

Ordering

• How do I place an order?

• Can I change or cancel an order?

• Is there a minimum order value?

• How do I get the invoice for my order?

• How can I evaluate my purchase?

• I am a professional buyer, how do I place an order?

Products

• How to know the nutritional content of a product?

• How do you select the products?

• How do you select the producers and craftsmen?

• How can I find out which allergens are linked to a product?

Delivery

• What is the delivery time?

• Do you deliver outside France?

• Do I have to be at home to receive my order?

• How much are the shipping costs?

• How can I track my package?

• How do you ensure the freshness of the products during transport?

• Where can I get delivery? 

My account

• How do I create my account on FRESKOA Store?

• How do I reset my password?

• How can I subscribe/unsubscribe to the newsletter?

• How do I delete my account?

• How do I add a billing address?

• Is my data secure?

Payment

• How can I pay on the site?

• When will I be charged for my order?

• Is my payment on FRESKOA Store secure?

• How do I get the invoice for my order?

• How long does it take to get a refund if an order is cancelled?

Contact us

• How to contact FRESKOA? 

Order tracking

• How can I benefit from my right of withdrawal?

• What do I do if I have not yet received my order?

• What can I do if my order is not compliant? 

Company

• I am a professional (CHR, Delicatessen ...) how do I order?  

• I am a producer or craftsman in the Netherlands, how can I sell my products on FRESKOA Store?

• Do you have any offers for companies or works councils? 

Freskoa 

• Who are we?

• How to join the FRESKOA team? 

• How are your products chosen?

• How to contact FRESKOA?